Sharing your experience
We welcome feedback about practitioners listed in the directory. Hearing about your experiences helps us understand how the directory is being used and how it can continue to improve.
Many people use Neurodivergent Practitioners to find support, services, and professional expertise. If you’ve had a positive experience with a practitioner, we’d love to hear about it. If you’ve experienced a problem or have a concern, this page explains the different routes available and when to contact us.
Sharing positive feedback
If a practitioner has made a meaningful difference to you, we encourage you to tell them directly. Practitioners rarely hear about the full impact of their work, and positive feedback can be deeply appreciated.
You’re also welcome to share feedback with us at hello@neurodivergentpractitioners.org. While we don’t publish reviews or ratings, we value hearing about experiences people have had through the directory.
If you have a concern
Neurodivergent Practitioners is a directory rather than a professional or regulatory body. That means there are limits to what we can investigate or act upon directly, but we can help point you towards the route most likely to resolve your concern.
Where to take your concern
Most concerns are best sorted out with the practitioner directly, and many turn out to be misunderstandings that can be quickly resolved.
1. Start with the practitioner. Tell them what wasn’t working for you. We ask every practitioner listed here to handle feedback openly and in good faith.
2. If it’s serious and stays unresolved, go to the body that can act on it. For concerns about professional conduct, the right place is the practitioner’s professional, registration, or regulatory body, or their professional insurer. These bodies can look into conduct, hear both sides, and take action. If you’re not sure which professional body a practitioner belongs to, or who their insurer is, you can ask them; many show this on their profile.
3. NDP can act on the listing. What we can do is act on the listing itself (see below). And if you’re not sure where a concern belongs, tell us and we’ll help you find the right place.
What NDP can and can’t do
Neurodivergent Practitioners is a directory. It helps people find neurodivergent practitioners who have publicly committed to a shared set of neuroaffirming principles. A listing is not an endorsement, certification, or guarantee of a practitioner’s competence.
We can:
- Review the information in a listing.
- Remove or pause a listing whose content breaches our Listing Requirements, for example by promoting cure or compliance-based approaches, or pathologising neurodivergent people.
- Remove or pause a listing where a practitioner loses relevant professional standing with a body they are registered with.
We can’t:
- Investigate complaints about a practitioner’s conduct or practice.
- Settle disputes or decide whose account of events is correct.
- Monitor or supervise how practitioners work with clients.
- Determine professional misconduct. That’s the role of professional and regulatory bodies.
We work this way so that your concern reaches the people with the authority to act on it.
If a practitioner doesn’t belong to a professional body
Some practitioners, including peer mentors and lived-experience consultants, don’t belong to a professional or regulatory body. Being listed here without the verified badge doesn’t mean a practitioner is untrustworthy; it means we haven’t independently confirmed their credentials.
The steps are the same: raise it with the practitioner first, and ask them for their insurer’s details so you can take a serious, unresolved concern further. You can also contact us if your concern is about the listing itself. If something serious sits outside what these steps can address, you may wish to seek independent advice suited to your situation.
Contacting NDP about a listing
If your concern is about the content or accuracy of a listing, not a conduct dispute, you can contact us at hello@neurodivergentpractitioners.org. We’ll review the listing against our Listing Requirements, act on it where appropriate, and point you to the route that can help.